Even after card payment cancellation, it is still included in the card bill.
Card sales cancellation applications are processed quickly, but depending on the card company's circumstances, the sales cancellation processing period may take 3 to 7 days (based on business days). If you cancel within 7 days before the payment date, it may take 5 to 7 days to process, so you may pay in the current month and receive a refund from the card payment next month. The billing processing period varies depending on the card payment date, and you can check with the relevant card company.
Exchange and return address
[07801] 704, 14 Magokjungang 8-ro, Gangseo-gu, Seoul.
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When exchange and return are possible
- Exchange and return are possible within 7 days from the date of receipt of the product.
- If the content of the product you received is different from the advertised content or is performed differently, within 3 days from the date of receipt, or within 30 days from the date you became aware of the fact.
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When exchange and return are not possible
- If the product is lost or damaged due to the customer's responsibility. However, this does not apply if the packaging, etc. has been damaged in order to check the contents of the product.
- If the packaging has been opened or damaged and the product value has been lost.
- If the value of the product has significantly decreased due to the customer's use or partial consumption.
- If the value of the product has significantly decreased to the extent that resale is difficult due to the passage of time.
(For more information, please use Young&be KakaoTalk consultation.)
※ If you exchange or return the product due to a simple change of mind, you will be responsible for the cost of returning the product.
What is HIFU technology?
HIFU technology is an energy-based irradiation technology that focuses high-energy ultrasound on coagulation points inside the dermis layer to promote the reconstruction of the collagen layer.
It can form thermal coagulation points deep inside the skin without affecting the skin surface, so it is excellent for improving wrinkles, lifting skin, and removing fat, and is one of the advanced beauty treatment technologies used in skin aesthetics or hospitals.
Representative lifting treatments that utilize HIFU technology including Ulthera and ShuXk.
It is said to be the industry's first infinite shot, but doesn't the output decrease by time as you use it?
Corethera use patented materials to overwhelmingly increase the stability and durability of the cooling system compared to existing products, which features a longer lifespan compared to the initial product. Therefore, Corethera has built the industry's first infinite shot system without cartridge replacement.
We confirm that you can use Corethera for about 10 years with the initial high output when using it the recommended number of times.
Where is the manufacturing location?
All of Cellvision's products are manufactured by domestically verified manufacturers.
The entire process of product production is meticulously managed according to internal QC standards, and we promise to provide only reliable authentic products.
The power does not turn on / The red light does not show up when charging.
In the case of power errors, the problem is mostly caused by simple discharge, and the red light does not come on when the Corecera is in a discharged state.
After charging for a sufficient amount of time (5~6 hours or more), if you put it back on the charger and put it back on, the red light will come on, or
If you reset it and charge it again, the red light will come on and charging can proceed normally.
I'm curious about the compensation sale!
The 2nd generation CoreCera product is a device that works faster and more effectively by creating a more effective cohesion point with up to twice the output compared to the 1st generation.
Apply for the compensation sale quickly through the link below and meet the more up-to-date device at a reasonable price.
Can I get a refund to a different account instead of the payment account?
In the case of a refund, according to the internal regulations of the payment company, the deposit can only be transferred to the bank account from which the transfer was made or the card used for payment.
Please understand that this is to protect the payer's funds from any accidents.
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When will the refund amount be deposited?
For credit cards/check cards/Kakao Pay, the refund will be made within 2-3 days after cancellation. For bank transfers, it will be made within 5 office days after cancellation.
How long does a shipment take?
The shipment will arrive at your order address within 1-3 days.
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Which company is in charge of delivery?
For fast and accurate delivery, Hanjin Express is in charge of our shipment.
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How do I check the delivery status?
Click the Delivery Status button in the Me page > Order History Inquiry list.
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How much is the shipping fee?
If your total payment is less than 50,000 won, a domestic shipping fee of 3,000 won is charged.
If your total payment is 50,000 won or more, free shipping is available.
I need 1st generation Corethera A/S!
In the case of Cellvision, we are the sole official distributor of 2nd generation Corethera, and for 1st generation Corethera products that were sold in the past, the manufacturer is currently in charge of A/S. You can receive a faster response if you contact us through KakaoTalk ID: Young&be. For inquiries related to compensation sales, please contact this channel, and for compensation sales applications, you can apply through Corethera > Device > Compensation Sales tab.
The device keeps making noise when operating.
Since the head contains a moving part, noise may be generated during operation. If excessive noise occurs, please contact the customer service center.
(The noise standard may vary from person to person.)
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It cannot charge.
Press the reset switch on the lower right side of the front of the device and charge it again. If that doesn't work, please contact the customer service center.
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The power does not turn on.
Press the reset switch on the lower right side of the front of the device and charge it again. If that does not work, please contact the customer service center.
How to use?
We recommend applying the gel to your face after washing your face.
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Can it be used on other areas apart from the face?
We do not recommend using it on areas other than those indicated in the manual.
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How much can I use it?
We recommend using it by referring to the manual guidelines. Please repeat the care on the same skin area after 3-4 days of use.
What is the AS warranty period and how do I receive AS?
We provide free service for 1 year from the date of purchase. Please apply for AS through the KakaoTalk channel.
However, even within the free period, the following cases will be processed as paid A/S.
- Free A/S period ends
- Customer negligence / arbitrary disassembly, repair, modification
- Damage and natural disaster
- Consumables replacement (battery, charger)